GenzyBrains Delivery Policy (Digital Products, Courses & Services)
1. Delivery Method
All items purchased through genzybrains.com—including digital products, online courses, and digital services—are delivered digitally.
No physical items or hard copies will be shipped.
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Digital Products → Delivered via email or through your GenzyBrains account
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Online Courses → Accessible through your user dashboard after login
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Digital Services → Delivered via email, dashboard access, or direct communication depending on the service
2. Delivery Timeframe
Digital Products
Delivery is instant once your payment is processed.
You will receive a download link or access instructions via email within minutes.
Online Courses
Course access is granted immediately after successful payment.
Your purchased course will appear in your GenzyBrains dashboard.
Digital Marketing & Other Services
Service delivery timelines vary depending on the type of service purchased.
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Standard response/initial contact: within 24–48 hours
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Service start: Based on agreed schedule with the GenzyBrains team
In rare cases, product or course delivery may take up to 24 hours due to payment verification or technical delays.
3. How to Access Your Purchase
For Digital Products:
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Check your email inbox (and spam/junk folder)
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Or log in to your genzybrains.com account to download directly
For Courses:
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Log in to your GenzyBrains course dashboard
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Go to “My Courses” to access your materials instantly
For Services:
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Watch for email updates from our support team
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Communications and deliverables will be sent via email or through your client dashboard (if applicable)
4. Shipping Charges
Because GenzyBrains provides only digital goods and services, no shipping charges apply.
5. Non-Delivery Issues
If you do not receive your digital product or course access within 24 hours, please:
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Check your spam/junk folder
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Confirm that you entered the correct email during checkout
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Make sure your payment was successfully completed
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Contact us for assistance
For services, if you have not been contacted within 48 hours, please reach out to our support team.
6. Service Delivery Policies
Project Timelines
Delivery timelines for digital services (e.g., marketing, branding, setup, consulting) depend on workload and project scope.
Estimated timelines will be communicated after purchase.
Client Responsibilities
For timely service delivery, clients must provide required details, files, and access when requested.
Delays
Delays caused by incomplete client information or late responses are not GenzyBrains’ responsibility.
Completed Services
Once a service has been delivered (strategy, design, setup, campaign, etc.), it cannot be reversed or refunded.
7. Contact Information
For any questions or help regarding digital delivery, course access, or service timelines, please contact us:
📧 genzybrains@gmail.com
